Adani Airport Holdings Limited (AAHL) is now India’s largest public-private airport operator, has partnered with AIONOS, which is an InterGlobe Enterprises company, to roll out a multiple-languages, AI-powered receptionist across its airports. This AI solution aims to revolutionize passenger assistance by delivering real-time, personalized support 24×7 in multiple languages, and it will also transforms the travel experiences across India.
AI Concierge for Travellers
The AI platform will act as smart, round-the-clock travel assistant, this will provide instant updates on flights, gate changes, baggage status, directions, and airport services. Passengers can now interact with the AI via voice, chat, or mobile and will get timely help in English, Hindi, and regional languages, enhancing comfort and reducing uncertainty.
Multilingual and Omni-channel Approach
Adani Airports’ AI solution covers various communication channels, including voice, chat, web, and mobile and this will allow passengers to engage on their preferred platforms and languages. This ensures regular updates on travellers, context-aware service, continuously improving response times and customer satisfaction.
Enhancing Operational Efficiency
By shifting regular help desk functions to an AI-driven system, Adani Airports expects to lower operational costs, this will also boosts up the speed of service, and will support the travellers. Real-time data analytics will help monitor passenger flow, detect service issues via social media, and guide travellers to less crowded spaces, also it will minimize wait times.
Setting New Industry Standards
With seven airports under management and Navi Mumbai International Airport soon joining, AAHL’s AI adoption sets new global benchmarks for operational excellence and passenger convenience, placing India’s airport network at the front of digital innovation.
