PolicyX is one of India’s top websites for comparing insurance policies, and now they have released Pixie, an AI-powered robot that is meant to change the way that people look into, compare, and purchase insurance. Pixie is being promoted as India’s first insurance chatbot that not only answers questions but also helps with AI-powered customer service. It is said to help drive faster conversions and greater engagement.
Pixie can understand questions in everyday language and break down difficult insurance terms into easy explanations
It was made with advanced natural language processing (NLP) and natural language understanding (NLU). The chatbot talks directly to live APIs from over 50 insurance companies. This lets it give you instant price quotes, help you compare plans, renew your policy, and get help with claims, all in a smooth conversation.
What makes Pixie different?
That’s because it can change its answers and ideas based on what each user needs and how they act. When the chatbot is used with PolicyX’s CRM system, it learns over time, making it more accurate and relevant with each contact. If Pixie finds a question that is too hard for an automatic answer, it can easily send the user to a real insurance expert or set up a callback. This way, users never feel lost.
Early results show that Pixie is already helping PolicyX do better in business
According to the company, it now takes up to five times less time to respond to queries, more than double the number of conversions have taken place, and the number of calls to the call centre has dropped by almost 40%. This improves the efficiency of the business and helps customers be more satisfied.
Frequently Asked Questions
- What is PolicyX’s Pixie?
Pixie is a chatbot that uses AI to help people get insurance quotes, compare plans, and get personalised ideas by having a simple conversation.
- How does Pixie make it easier to buy insurance?
It gives you information right away, speeds up replies, doubles conversions, and cuts down on the need for call centre help.
- Can Pixie deal with complicated insurance questions?
Yes, it uses AI to explain difficult words and, if necessary, sends users to a human assistant or sets up a callback.
PolicyX introduces Pixie – an AI-powered insurance chatbot designed for smarter engagement